Wayfair is one of the world’s largest online destinations for the home. When it was looking to expand its product catalog, Wayfair partnered with Iksula to set up 7 million items, ensure standardized and accurate content, improve operational efficiencies and drive savings.
Leveraging Iksula’s expertise in Merchandising solutions, Wayfair was able to accurately categorize, attribute and on-board 7 million items. Not only did the home improvement eRetailer achieve 40% savings in operating expenses, but also improved online customer satisfaction score by >10%. Attaining consistent quality scores of 96% and verified attribute values of 92%, Iksula also helped Wayfair reduce item set-up TAT by 5% through automation.