eCommerce in India is said to grow US $100 billion by 2020 – What share of this pie will you own by then?
Order Management & Store Fulfillment
The seamless shopping experience is what drives customer retention & loyalty. With our omnichannel order management, you can allow customers to order online & pick from the store, offer faster delivery by shipping from the nearest store, or order from in store & have it delivered home – all this backed by realtime data analytics.
In an omnichannel retail environment, a brand needs to address customer grievance & product returns as efficiently as its delivery. Our operational expertise will help you define and effortlessly setup omnichannel returns management process to ensure your customer’s shopping experience is amazing & internal reconciliation is a matter of minutes.
With a dedicated customer service team (chat, email, phone & social media), your customers’ will experience the highest quality of support service & assisted commerce. Our omnichannel customer support capabilities are backed by realtime analytics & monitoring.
Analytics & Business Planning
Retailing has shifted from guessing preferences to predicting purchase intent all because of businessoriented omnichannel analytics – instore as well as online. Gain deeper customer insights, engage in contextual interactions, deliver a unified experience across all channels, and create the ultimate omnichannel business plan.
Accounting & Reconciliation
When the online & offline retail worlds merge, brands often lose on precious resources due to A&R complexities. Our rich experience in consulting US based omnichannel businesses and setting up omnichannel for Indian markets has helped developed accounting & reconciliation capabilities that take care of your headaches with complete automation.
Omnichannel retailing begins by stitching together multiple business processes & systems; be it offline legacy systems for POS & ERP or cloudbased apps for CRM & LMS. Our omnichannel system integration capabilities, backed by our tech expertise, ensure all systems speak
the same language – great customer experience.
Engaged employees drive the entire omnichannel experience for any brand. Our omnichannel experts help train your employees in creating a consistently amazing experience for your customers, across online & offline touchpoints.