Process Manager

Process Manager

Merchandising
Indore, Mumbai
Posted 2 years ago

Experience: 4-8 years

Industry type: ITES / KPO / BPO

Functional Area: E commerce, Internet Technologies, Content | No voice process

Designed Candidate Profile:

  • 5-8 years of work experience in Data Management, non-voice process BPO or KPOs.
  • Experience in e-commerce content based processes will be an advantage
  • Should be comfortable in MS Office (especially Excel) along with a working knowledge of HTML and Photoshop
  • Good communication skills – comfort in speaking and writing in the English language is must
  • Should have experience in managing a large team (15-30 members)
  • Should have exposure in interacting with clients, especially overseas clients- Should be able to plan
  • Should have very high levels of ownership along with the ability to manage and deliver projects independently
  • Ability to get hands on, along with great problem solving attitude
  • Should have basic knowledge of excel, Analytical in nature with willingness to learn and explore new things.
  • The candidate should be self-motivated with the necessary soft skills to work in large team.

Role Description:

  • Detailed understanding of each and every part of the process
  • Lead, motivate and train team members to ensure high efficiencies and quality
  • Execute projects himself / herself while getting the team also to execute
  • Continuous monitoring of project execution to ensure they are delivered as per planned timelines
  • Ability to communicate (written and orally) project specific doubts and issues with the client.

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