Order Management Support
Iksula offers services to ensure order management for its clients. Its services include order taking from multichannel, answering product queries of customers and order placing to vendors or drop shippers.
Iksulites are prepared to support customer questions and transactions from any of client’s sales channels. We handle ship-to- nearby store, catalog orders, e-mail requests, phone orders, online/offline gift and coupon redemptions.
We develop and support every aspect of your drop-ship operation, reducing our client’s headaches. We monitor day-to-day drop shipper performance to maintain the highest levels of service and satisfaction.
- End to End Business Management Services
- Order Management Support
- Decision Support Services
- Customer Care Support
- Accounting Support
End to End Business Management Services
Iksula DC business manager is dedicated to ensuring that all aspects of our client business—front-end and back-end—perform efficiently 24/7 all year long. With a single point of contact for every part of your operation, you can focus on your core competencies rather than spending time and money managing multiple systems, vendors and consultants. Our clients appreciate this service as it allows them to focus on their retail and non direct channels leaving direct commerce to Iksula.
Order Management Support
Iksula offers services to ensure order management for its clients. Its services include order taking from multichannel, answering product queries of customers and order placing to vendors or drop shippers.
MIS Support & Analytics
Gone are the days when clients believe that the software gives all the required reports required for business decision making. MIS reports generated by software leave a lot to be desired both because of limitations of the software and also fast changing business needs make reports configured 6 months back outdated. Many a times companies don't have the internal skill set required to configure new reports. Iksula comes to your rescue by helping understand the exact report required by you merge and restructure your existing MIS reports to get you the ones you exactly need.
Customer Care Support
Iksula offers innovative technologies to provide top-quality customer service-whether clients use our customer care centers or replicate clients system at Iksula premises. Iksula invests in talented customer care agents and quality facilities to deliver a high level of service. Backed by a sophisticated customer management system and brand-specific training, Iksula agents are experienced in providing exceptional service and driving additional sales.
Accounting Support
Iksula can help support your Finance & Accounts team in making sense of cash-flows by helping in vendor reconciliation, invoicing and basic accounts book keeping. Accounting is a basic necessity for a client to meet legal & tax requirements and also generate the reports required to track financial performance.
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