Technology is only associated with front-end. Backoffice technology is ignored by most client. The result:

•Not enough data on customers
•Longer order fulfillment times
•Not knowing whether you are making or loosing money till the end of the quarter

Iksula can help setup technology to power your backoffice so that all customer interactions are tracked and responded. All learning from these interactions is utilized in scientific manner to run marketing campaigns thus increasing the effectiveness of the marketing budget. This also helps you reduce order fulfillment delays or at least you have a clear idea of what the status is. Clients also feel more in control of accounting and cashflows. These are the backoffice functions for which we can implement technologies for you:
• Customer Care Technology
• Customer Relationship Management Technology
• Order Processing & Fulfillment Technology
• Finance & Accounting Technology