Aditya Birla Fashion and Retail Limited is a $ 2.63 Bn fashion giant who manufactures and distributes branded fashion apparel and accessories in India. With multiple brands under its umbrella like Van Heusen, Allen Solly, Peter England, American Eagle, Forever 21, ABFRL is leading Fashion house in the country
Turnover: $ 1.2 Billion
ABFRL needed to decrease the go live time for new collections and minimize errors in styles that go live on Marketplace. There was an urgency to reconcile order level charges and payments and identify leakages in revenue and collections. ABFRL required a reliable partner to outsource customer service operations and clear pending backlogs.
orders disputed with channels for leakages
Decrease in Aging cases
First Time Resolution Rate