The client is an American multinational e-commerce corporation that facilitates consumer-to-consumer and business-to-consumer sales through its website. The client is a multibillion-dollar business with operations in about 39 countries, as of 2021
Turnover: worth $10 Bn worth
Website: https://www.ebay.com/
Ebay required GMV growth, Hygiene listings, Promoted listings, Geo expansion, Free shipping & returns, Handling time improvement and Quality images for a certain set of sellers. There was also a challenge of attaining pending collections from unpaid invoices which was having a negative impact on the topline. In addition to that, Seller’s Complaints were not being resolved on priority, resulting in suspension of their accounts. Only few LSPs would offer international shipping, and even if they did, the costs were very high
SKUs Live on eBay
Weekly GMV Growth
Sellers
growth in Live listings
Weekly transactions
Weekly item views
growth in GMV
Weekly GMV Growth