About Client
Developed in the USA, Rockville manufactures high-end gear for professional audio, car stereo, marine audio, and home theatre, sparing no expense in manufacturing the highest quality products.
Website: https://www.rockvilleaudio.com/
Challenge
Rockville was planning for a long-term partner to help them in overall operations which included Accounting book entry, Order processing and Non-Voice customer support. Rockville sells mostly on Amazon US, and wanted to outsource the catalog management operations.
Our Solution
- Iksula made Rockville’s Accounting Process completely paperless and moved it off-shore.
- We were able to streamline the PO tracking and follow up, automated predictive purchasing calculations for restocking, planned inventory allocation for warehouse and streamlined the sourcing end of supply chain.
- In addition to this, Iksula has reduced overall TAT to 24 hours for return and refund cases across all channels along with other customer support tasks. We are managing all order processing tasks for Rockville as well.
Iksula Journey with Rockville
Key Highlights and Values Delivered
- Iksula successfully helped Rockville by reduced TAT/SKU form 15 mins to 10 mins for Catalog listing
- We helped in maintaining a 24-Hour TAT for all queues and an Overall Average of 99.47% Quality.
- We also helped in reducing per SKU TAT from 2 min to 0.25 min using formula-based calculations for predictive purchasing
- 90% pending purchase orders effaced due to Pandemic were successfully delivered
