eCommerce is a different ballgame than traditional Retail – and quite complex in its own way. Mid-sized Brands and retailers often face challenges in building and running full eCommerce capabilities internally, as it requires specialized technology and operational knowledge, as well as more nimble, fast-tracked decision making. Senior Management of Brands and Retailers prefer to spend their energy on demand generation (advertising & marketing) and retail operations, leaving the daily eCommerce operations to the eCommerce.
Iksula’s eCommerce Managed Services ensure that an expert team handles your day-to-day eCommerce Operations, while you focus on your core business. Our team has experience of managing end-to-end eCommerce Operations of enterprise clients, successfully managing the delivery of hundreds of thousands of orders. Our proprietary technological suite, as well as custom workflow and BI solutions ensures that we run operations in a data-driven and transparent manner, providing full visibility to the client for each task. We have operations teams and tech capabilities to run operations from the client location as well as offshore (remotely)
- End-to-End Marketplace Management
With its rich domain expertise and experience of delivering results for enterprise brands, Iksula can take over the management of your online marketplace operations. We handle everything from Product Onboarding and Warehouse Management to Order Fulfilment, Returns and Reconciliation - Web Development and System Integrations
Along with building and maintaining their own website, eCommerce for enterprises begins with integrating multiple systems – be it legacy systems like MDM & ERP or cloud based apps for CRM & LMS. Iksula’s system integration capabilities ensure all back-end systems work seamlessly with your eCommerce website and other interfaces - Order Management & Store Fulfilment
The seamless shopping experience is what drives customer retention & loyalty. With our omnichannel order management, you can allow customers to order online & pick from the store, offer faster delivery by shipping from the nearest store, or order from in store & have it delivered home – all this backed by real time data analytics. - Customer Support
With our dedicated customer service team (chat, email, phone & social media), your customers’ will experience the highest quality of support service & assisted commerce. Our eCommerce customer support capabilities are backed by real time analytics & monitoring. - Returns Management
A brand needs to address customer grievance & product returns as efficiently as its delivery. Our operational expertise will help you define and effortlessly setup a technology-driven returns management process where all activities are tracked, and visibility is provided to the customer and to you at each step. - Accounting and Reconciliation Automation
The A&R complexities of eCommerce are often quite new to Retailers and Brands. Our rich experience in consulting and implementing solutions for US based brands and retailers ensures that we know all the bits and pieces. We have built a proprietary eCommerce reconciliation tool, and we built custom automations based on client needs as well - Analytics & Reporting
Iksula ensures that we take data-driven decisions in each task in its operations. Our data science and visualization teams build custom dashboards and reports to provide visibility to managers and executives, as well as track performance of each task. Our Data Scientists also deep-dive into huge volumes of intersectional data to extract meaningful insights
