Four operations, two sides of the marketplace
You buy some of this because you run a marketplace, and some because you sell on one.
- If you run the marketplace. Onboarding sellers and growing what they earn. Supporting them once live.
- If you sell on marketplaces. Correct listings on every channel. Reconciling what you were paid against what you were owed.
The four operations
Seller onboarding and growth
Getting sellers live, then getting them earning.
- Onboarding at scale. Account setup, compliance checks and catalog upload, run as a desk.
- Assisted onboarding. Phone and door-to-door routes for sellers who will not finish a web form.
- Growth once live. Catalog, stock cover, pricing and fulfillment advice for a defined seller revenue bucket.
Client work. Onboarding and growth for a global marketplace, for sellers it had already acquired.
Listing operations
Somebody has to make the catalog correct.
- Create and enrich. Descriptions, attributes, categories and imagery, at marketplace volume.
- Validate before it publishes. Quality rules catch incomplete and duplicate records at first listing.
- Keep it flowing. Feed mapping, error fixes, and price and stock sync on every marketplace.
Client work. Product content for a Middle East fashion e-commerce company. Regional item data for a Middle East marketplace. Order management and listing automation for an Indian home-appliance brand.
Seller and buyer support
Support that can see the order.
- Run the desk. Tickets, calls, chat, returns and refunds, on your tooling.
- Close the loop. Repeat contacts are traced to the record or process behind them.
- Specialized programs. Privacy requests and loyalty administration, as their own desks.
Client work. Privacy-request and loyalty operations for a US home-improvement retailer. Customer support for an Indian fashion retailer. Backend operations for an Indian home-appliance brand, where:
Settlement reconciliation
The marketplace tells you what it paid. Not what it owed.
- Assemble. One record per line: order, dispatch, return and settlement advice.
- Test. Each line against the terms and fee schedule in force that day.
- Evidence. Fair or unfair, with the proof attached.
- Dispute and chase. Raised inside the platform’s window and followed to credit.
- Remove the cause. Repeat deductions go back to the team that can stop them.
Client work. Order-level reconciliation for an Indian fashion retailer across more than seven platforms and five brand websites. Marketplace, gateway and logistics reconciliation for a retail brand. Goods-received-to-invoice matching for a home-furnishings retailer.
More on settlement reconciliation
Why it goes unchecked
- Each gap is small. Checking one order costs more than the gap.
- Across a year and seven platforms, it is not small.
- One settlement line needs five systems that disagree: order, dispatch, return, terms and fee schedule.
- Every platform has its own format and its own dispute window.
Three things worth knowing
- No share of recoveries. Most specialists take a quarter to a half. That rewards big one-off claims, not the small recurring ones where the money is.
- Not an order-management module. We run it across every channel, including the ones your platform does not reach.
- Not one marketplace. Most tools cover one. Sell on seven and six go unchecked.
Why there is no percentage
A recovery rate depends on what you chose to dispute. Dispute only the big claims and the rate looks high while most of the money stays lost. We size your first leak on your own settlement files. You keep that number.
Three ways in
Settlement health check
We test a sample of your settlement files and fee schedules. Fixed scope. You keep the finding.
Managed desk
A standing Iksula team runs onboarding, listings, support or reconciliation to agreed service levels.
Build and transfer
We run it, document it and hand it to a team we help you hire. The Commerce Capability Center route.
Related
The full product content capability
For retailers and marketplaces
The support desk in detail
For retailer and supplier deductions
Frequently asked questions
Do you acquire sellers for us?
No. We onboard sellers you have already acquired and grow what they earn. Acquisition is a different job.
Our order management system already does reconciliation. Why add this?
It reconciles the channels it supports, in its own format. The gaps are the platforms it does not reach, mid-quarter fee changes and disputes nobody raised in time.
Why not a contingency-fee specialist?
For a one-off backlog, that can work. For a recurring leak, you pay a share of the same recovery every month and nobody stops the cause. We would rather be paid to remove it.
How long does seller onboarding take to stand up?
The desk stands up quickly. The timeline depends on how well your compliance and catalog rules are written down. We tell you which case you are in before quoting a date.
Can you work on our platform?
Yes. We work on what you run. We are not a platform vendor, so there is nothing to migrate to or license.